Shipping + Returns

PLEASE NOTE: when using your reward points… shop responsibly :) 
you are UNABLE TO RETURN or EXCHANGE any items that you have redeemed reward points on. 


We hope you LOVE your new items, BUT if for some reason something doesn't work out, please see the following guidelines:

  • all returns will be GIVEN STORE CREDIT only
  • Returns must be postmarked within 14 days of purchase
  • item must have original tags attached
  • item must be returned unworn/unwashed
  • FINAL SALE on clearance items
  • FINAL SALE on any item with 40% off or more sale


[USA] orders:  Urban Escape is currently offering FREE shipping on all orders $100 or more.  [orders under $100 will be charged a $5.95 shipping & handling fee]

we ship most packages via USPS within 3 business days.  if you need your items by a certain date - please drop us a message....either via email [] or in the little notes box as you check out.

Shipping is non-refundable. 

RETURNS: you are responsible for the postage to ship back your order to UE. if you would like a prepaid label emailed to you, we will deduct $6 from your return for the shipping charge. email: for a label.

PICK UP IN STORE: we are still offering PICK UP IN STORE, we will send you an email when your order is ready. you are able to PICK UP your packages in the entrance we share with WYSIWYG.

[updated 1.3.22]